Product Return Policy
We offer a 7-Day replacement and exchange policy for all of our products, ensuring a hassle-free experience for our customers. If you encounter any issues with your purchase within 10 days of delivery, you can request a replacement or exchange.
Please note that during the return process, the buyer will be responsible for arranging the forward courier. Once the product in question is received at our warehouse and all accessories, tags, and packaging have been carefully inspected, the replacement process will take 3 to 5 working days to complete.
In the event that the replacement product is not available, we will either upgrade the product or refund the amount to the same payment method that was used for the original purchase. Our goal is to provide our customers with the best possible service and ensure their satisfaction with every purchase.
How does Exchange work?
If you wish to exchange a product, please send us an email [ info@ombasegroup.com] with your order number, phone number, and the reason for exchange. Please use the subject line “Exchange Request – [Order Number]”.
Once we receive the returned product at our warehouse, along with all tags, packaging, and accessories (if any), we will perform a quality check for 2 to 3 working days. After the quality check is completed, we will provide you with a coupon code of the same amount as the returned product. This coupon code can be used to purchase the same product or any other products available on our website.
If the cost of the new product is more than the value of the coupon code, you will be required to pay the difference using our website’s payment gateway. Please note that any remaining credit on the coupon cannot be re-used, so it’s essential to use the full value of the coupon while re-ordering the product.
Our goal is to provide our customers with a hassle-free exchange process and ensure their satisfaction with every purchase.
Refund/Cancellation
We do not have a refund policy on our store, but we do offer exchanges for wrong or faulty products. If you encounter any issues with your product, you can request an exchange within 7 Days of receipt of your shipment. To be eligible for an exchange, the product must be in its original condition, without any liquid damage, and in the original packaging.
Please note that the original shipping charges are non-refundable. Once we receive and inspect your returned product, we will send you an email notification. To request an exchange, please send us an email with your order number, phone number, and the reason for exchange. Please use the subject line “Exchange Request – [Order Number]”.
Our goal is to ensure your satisfaction with every purchase, and we strive to provide a hassle-free exchange process.
To request an exchange for a product, please follow the format below in your email:
To : [ info@ombasegroup.com]
Subject: Exchange Request – [Order Number]
Email Body:
Order No: Email Address: Phone number: Reason for exchange:
Please send your email to our email ID: [Insert Email Address Here]
We will do our best to provide you with a hassle-free exchange process and ensure your satisfaction with every purchase. Thank you for shopping with us.
Shipping
To return faulty goods, please send them to our registered office address:
Ombase Group Distributor A-035, NO – 32/6, AAMRAI NEAR ZEAL COLLAGE, NARHE PUNE, TAL- HAVELI, PUNE, PUNE, MAHARASHTRA, 411041
Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a reputable courier service with a tracking number to ensure that the package is delivered safely to our office.
Once we receive the returned product and inspect it for quality check, we will process your exchange request as quickly as possible. If you have any questions or concerns regarding the return process, please feel free to contact us via email or phone, and we will be happy to assist you.
